Returns Policy

COVID-19 UPDATE 
Hi Everyone! We know it is such an unsettling time at the moment with everything that is going on in the world. The UK is currently on lockdown which means we know people can't leave their houses if they would like to exchange or return their products. We are extending our returns period during the Conrovarius so please just let us know if you would like to return or exchange a product and please only send it back when its safe to do so.
As we are currently locked out of our studio building during this shut down we are working from a home studio. During the virus please only send returns to:
Isolated Heroes LTD
20 Terrace Road
Carnoustie
Angus
DD7 7AF
UK
Isolated Heroes offer fuss free returns! We want you to be 100% satisfied with your purchase.

If you do wish to return or exchange your item, you can do within 20 days from the date of dispatch. The item will need to be returned in its original (unworn/unused) condition with tags attached.

Unfortunately, we do not offer free returns, so you will need to send the package back at your own cost. If you have been sent an incorrect or faulty item, then this cost will be refunded back to you – please contact us before you post your item to arrange this. The maximum refund shipping that can be refunded for International order is £18 the equivalent of Royal Mail International Tracked and Signed and £4.50 for UK Orders the equivilant of Royal Mail First Class Recorded.  Any packages sent using a non-tracked service are sent at your own risk. So please use recorded delivery.

IMPORTANT NOTE FOR RETURNS FROM OUTSIDE THE UK:  A Customs Form will be required by your country’s postal service for international shipping.  When you fill in this form, PLEASE make sure that you tick ‘RETURNED GOODS’ (NOT ‘Commercial Goods’) otherwise we will be charged import tax on your return and will need to deduct this from your refund!  If this option is not listed on the form, please tick ‘Other’ and write ‘Returned Goods – exempt from import tax’.  THANK YOU!  Please allow extra time for the processing of your return if you are returning items from outside of the UK.

Return Address:

Isolated Heroes

Studio 413

MeadowMill

West Hendersons Wynd

Dundee

DD1 5BY

UK

DURING COVID-19 PLEASE SEND RETURNS TO THE FOLLOWING ADDRESS:

ISOLATED HEROES LTD

20 TERRACE ROAD

CARNOUSTIE

ANGUS

DD7 7AF

UK

Please allow 21 days for your refund to be completed and processed back on to your original payment method.

Custom Orders and Personalised Orders are Non Refundable

Still got a question? Get in touch :)

Email us: info@isolated-heroes.com or Customercare@isolated-heroes.com

Our opening hours are 9am - 5pm Monday to Friday and we will do our best to reply to all enquiries within 24hrs.

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