Hey Sequin Squad!
We have updated our returns policy to sit in line with our brand values of creating beautiful pieces to last in your wardrobe forever. Rather than creating pieces that are impulse bought and then returned.
We believe in #Slowfashion. Thinking sustainably about your wardrobe updates and purchasing pieces that you will truly LOVE that make you feel GREAT and add impact to your wardrobe.
At Isolated Heroes every item is hand cut to order which means we can't offer returns for refunds.
We can however offer returns for an exchange or a store credit.
If you would like any information on a product that you can't find on the product page or sizing guide please drop us an email. You are also welcome to book in to our studio to try garments on.
We host regular pop ups all over the UK (soon to be International) where you can come and receive the full sequin squad styling experience. Find out about where our next pop up is going to be on our events page.
If you have been sent an incorrect or faulty item please contact us at email@example.com and a member of our team will be in touch asap.
Any packages sent using a non-tracked service are sent at your own risk. So please use recorded delivery.
If you LOVE your garment but require alterations we have partnered with an external alterationist who will complete your alterations at a cost of £15 per hour. Please reach out to our team to assist with this.
Isolated Heroes LTD
West Henderson's Wynd
Still got a question? Check out our FAQs page.
Our opening hours are 9am - 5pm Monday to Friday and we will do our best to reply to all enquiries within 24hrs.