Shipping

iSOLATED HEROES aim to dispatch all orders within 4 working days. We hold a limited amount of stock of each style in the studio however some items are made to order and hand made by the studio team once the order has been placed. If the item is a made to order item please allow 7 days for production.
UK ORDERS
All UK orders are dispatched via Royal Mail 1st class recorded. This is a signed for 1-2 day service. As soon as the order has left the studio you will receive a confirmation email outlining your order and tracking information. 

A signature is required on delivery for standard delivery. If you are not in when the postman tries to deliver they will leave a card and then take your order back to the post office. Please follow the instructions on the card left by the courier to arrange redelivery or collection.

 INTERNATIONAL ORDERS

We ship worldwide! All International orders are sent via Royal Mail International tracked and signed for or International tracked. Depending on which service your country accepts. Both services aim to deliver from the UK within 7-10 working days. 

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Isolated Heroes, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Isolated Heroes. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

EXPRESS SHIPPING

we can offer an express shipping option on both UK and International orders. If you need your package by a specific date for a special event please email customercare@isolated-heroes.com straight away to arrange this. Their will be an additional fee for express shipping. We currently use DHL or Royal Mail Special Delivery for next day UK orders and FedEX for an express 3 day service to International countries. Items won't be sent express if the additional shipping costs haven't been paid in advance. Please also check with customer care beforehand that the item is in stock or that we can produce it in the time frame.