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Once your order is placed and payment has been made the order is final. Orders cannot be cancelled after the order is placed as the item has already been cut and moved into production.

iSOLATED HEROES always aim to dispatch all orders within 10 working days. Your item is hand made to  order by the studio team once the order has been placed. Occasionally we have small amounts of stock for popular styles which we have batch manufactured in house. If the item is a made to order item please allow roughly 21 days for production during the festive season as we do not support fast fashion, and our items are not mass produced or made in poor conditions oversea's.

We are proud of our unique business model and transparency in our supply chain. We use an in house production team with highly skilled factory seamstresses and Fashion and Textile professionals.


We offer FREE SHIPPING on all zero waste charity face coverings. This is to make it as affordable as possible for our customers. Face masks using the free shipping code will be sent on standard airmail to International customers and 1st class shipping to UK customers. These are both non tracked services. If you would like a tracked service you have the option to pay for shipping on the checkout page.

UK Orders

All UK orders are dispatched via Royal Mail 1st class recorded. This is a signed for 1-2 day service. As soon as the order has left the studio you will receive a confirmation email outlining your order and tracking information. 

A signature is required on delivery for standard delivery. If you are not in when the postman tries to deliver they will leave a card and then take your order back to the post office. Please follow the instructions on the card left by the courier to arrange redelivery or collection.

International Orders

We ship worldwide! All International orders are sent via Royal Mail International tracked and signed for or International tracked. Depending on which service your country accepts. Both services aim to deliver from the UK within 7-10 working days. 

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Isolated Heroes, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Isolated Heroes. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Express Shipping

We can offer an express shipping option on both UK and International orders. If you need your package by a specific date for a special event please email customercare@isolated-heroes.com /info@isolated-heroes.com straight away to arrange this. Their will be an additional fee for express shipping. We currently use DHL or Royal Mail Special Delivery for next day UK orders and FedEX for an express 3 day service to International countries. Items won't be sent express if the additional shipping costs haven't been paid in advance. Please also check with customer care beforehand that the item is in stock or that we can produce it in the time frame.