Privacy Policy

This privacy statement explains how Isolated-Heroes.com uses personal information we collect from you. It also details how we use cookies across the site. When you wish to receive or use the services on this website to purchase an item, fill out a contact form or sign up to our newsletter as valued customers we will ask for details such as your email address, name, billing address, delivery address and contact number.

By providing us with these details you enable isolated-heroes.com to provide you with personalised services you desire.

Visitor Information

When you visit isolated-heroes.com the pages you view are downloaded to your computer, along with a file called a cookie. Each website on the internet sends it’s own cookie to your browser if your browser preferences allow it, this is why you are sometimes asked to accept cookies. To protect your privacy the browser, your browser only permits a website to access the cookies it has already sent to you, not cookies from other sites!

Isolated Heroes uses cookies to:

  • Personalise parts of the website allowing for a more fulfilling experience such as logging in
  • We use cookies to track where visitors go, what items they click, the pages they visit and the items they buy in order to tailor our website around user needs and desires. Enabling us to design a website that is easy to use and that enhance the customer experience. Cookies can not be tracked to individual users and no personal data is included.

If you decide that set your browser to reject cookies you may still visit isolated-heroes.com but you may not be able to log in and your experiences will not be tailored to your needs and shopping desires.

Use and Storage of Information

We have a legal obligation towards you regarding any personal information you provide to isolated-heroes.com in terms of what we do with this data. We are obliged to collect information fairly, that is we must explain how we will use it and always notify you if we pass your information on to any third party.

Generally, any information you provide will only be used by isolated-heroes.com. Your information will only be disclosed where we are obliged to do so by law. If you send inappropriate content to isolated-heroes.com we can use any information we have on you to curb such destructive behavior. This may involve relevant third parties such as your employer, University/School, Internet provider and local law enforcement agencies.

We will hold your personal information on our systems as long as you use our services and will remove all data when usage ceases or upon request by the user. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

Accessing your personal information

You have the right to request a copy of all information isolated-heroes.con holds about you and to have any inaccuracies corrected (we charge £15 for information requests). Please address requests to the Data Protection, Isolated-Heroes, Studio 409, Meadow Mill, West Henderson’s Wynd, Dundee, DD1 5BY. Alternatively email [email protected] stating your subject as Information Request.

Those aged 16 or under must have their parent/guardians permission before submitting information to isolated-heroes.com. Users without consent are not allowed to provide personal information to isolated-heroes.com.